Refund policy

At Ezee-cartuae.com, all our products are unused and in their original packaging. However, due to manufacturer or logistics errors, defects or problems may occur and we'll do our very best to resolve your issue as soon as possible.

Some of our products are shipped out with an international warranty, so if there is any manufacturer fault in your shipment, please contact us and we will advise you on the next step. If however, the defect is from our end, we will accept your product and exchange it for a new one.

*Replacement will be considered only if the product you have received damage or not working.


Key Notes on Refund Requests 
1- Any product that is opened, Used and with distorted packings is not eligible for return
2- Any hygiene related product is not eligible for refund or replacement 
3- Any requests received after 7 days of delivery shall not be entertained 
4- Customer is liable to maintain the receipt or picture of the receipt for 7 days after delivery
5- No refunds will be issued due to customers change of mind or due to color based issue  

Deductions at time of Refunds 
1- AED 25 will be deducted from the paid amount at time of refund. The charges for initial delivery, arranging cash and collection of materials are purely payable to the 3rd party courier. 
2- Any products delivered defected shall by EZEE Cart shall be subjected to AED 25 Deductions. If product is delivered defected from EZEE Cart, we will issue replacements provided the guide lines to notify within 7 days of delivery, showing proof of purchase receipt are fulfilled.

Exchange/ Replacement Requests 
A product delivered damaged/defected/broken by us will be replace with a new one. There will not be any refund released for the product. The product can also be upgraded to another product of same price or higher with an additional upgrade charge of AED 15 along with the differential price of the product (if applicable)

Refunds will be processed as soon as the item is received by us. Refunds may take 2-7 business days to show on your credit/debit card statement.


If the product not work or damage we will replace it.

We hope you enjoy your shopping experience with us!